Warranty & Returns Policies

Warranties

We like to keep things simple.

As a condition of working with us, Akar Furniture insists that all of manufacturers cover our products with at least a 2 year manufacturers guarantee (Some products are covered for up to 10 years, please refer to your product care guide or give us a call to confirm).

We will replace or repair your products if they become broken or damaged due to a manufacturing issue.

Akar Furniture reserves the right to determine whether or not damage has been caused to products due to a manufacturing fault.

Complaints relating to faulty Goods should be notified via email with supporting photographic evidence within 30 working days of the fault becoming apparent and should be addressed to info@akarfurniture.co.uk 

Where Goods are reported as faulty later than seven days after delivery, we require photographic evidence of the fault. Where upon we shall make a decision: 1 – To replace the item like for like. 2 – Make an allowance for the final acceptance of goods. 3 – Arrange for an independent inspection. 4 – Refuse the claim. Or 5 – Refund the buyer and collect the item.

Returns

All online orders are eligible for cancellation and  return for up to 14 days after the purchase date, unless the following applies:

  • Items which cannot be resold for health and hygiene reasons once unwrapped (for example mattresses, bedding, pillows, etc. that the product seal / bag has been opened);
  • Items which have been damaged.
  • Self-assembly furniture that has been partially or fully assembled;
  • Customised items.

Please note; all customised items sold from this site will be specially ordered from the relevant manufacturer at time of order. These are goods which are not held in stock by Akar Furniture. Please consider that all goods will need ordering from the manufacturer unless you have written communication (by email) to confirm that the goods are available from stock. Customised items cannot be cancelled once confirmed during your follow up call with our interior design team. Please take time to carefully check your order confirmation and report any errors by e-mail within 24 hours of receipt. 

Please note purchase date refers to the date the purchase was made, not  the delivery date of the product(s).

Customers can deliver returned items to Akar Furniture themselves, alternatively Akar Furniture can arrange collection at an additional charge.

Returned items must be kept clean and in new condition.

Akar Furniture reserves the right to  refuse any return on the grounds that we declare the product to be soiled or not as new.