Shipping & Delivery Policy

  • All of our deliveries are carried out by experienced, professional drivers. Depending on the size of your order, either one or two drivers will be utilized to deliver your products, at the discretion of Akar Furniture.
  • Delivery time scales and expectations quoted by Akar furniture are estimations only. Akar Furniture will not be held liable for any loss suffered due to a delay in the delivery of any orders or products. Despite this, Akar Furniture will take all reasonable steps to ensure orders are delivered within the quoted timeframe. Reasons for delay or non-delivery include, but are not limited to: public holidays (Eg. Christmas), inaccessibility or unforeseen circumstances beyond our control.
  • It is the responsibility of the customer to ensure reasonable access for delivery of their goods. Our drivers may refuse delivery where access is difficult. However, should the customer insist that we attempt the delivery, the customer will be responsible for any damages to their (or neighboring) property(s). Because of this we recommend that you measure the space in which the products are to be placed, as well the space along the access route especially if goods are for upstairs rooms.
  • The contract of delivery between Akar Furniture and the customers is that any orders which have been delivered to the front door or main entrance of the specified address will be deemed to have been delivered. Delivery is only contractually to the exterior of the property, however, goods may be taken to the room of choice at the customers request (At the drivers discretion). It is the customer’s responsibility to remove all wall hangings, mirrors or any other objects that may get damaged or that may hinder the goods from being placed in the room of choice during delivery. Akar Furniture or any third party carriers will not be held responsible for any damage caused to Goods, property, fixtures or fittings during delivery. If the customer is unwilling to accept this waiver the item will be left at the front door of the property.
  • Delivery is charged at a standard price of £99 per order. (Exclusions apply for ‘hard to reach’ areas such as the Scottish Highlands. Akar Furniture reserves the right to declare areas as hard to reach at our own discretion.) Unless otherwise agreed at the time of purchase.
  • It is the Buyers responsibility to ensure all products will fit through any doorways and/or passageways necessary for goods to be delivered into the room of choice. Most Goods will require some form of assembly and it is the Buyer’s responsibility to assemble the Goods unless otherwise agreed at time of order. Any Warranty/Guarantee offered with the Goods is only applicable for Mainland UK.
  • You can use our handy “Will it fit? Delivery Calculator” to work out if your products will be able to be delivered to the room of your choice.