Delivery Information

The Order

The quantity and description of the goods you have ordered are set out in your customer order. Please check these details are correct. Its order that forms our contract with you. If you are uncertain about the order details, please contact us by email for clarification.
Note that photographs on our website are illustrations and may not be an exact match.
They do not form part of the contract

Delivery

it is the customer's responsibility to ensure reasonable access for delivery of their goods. Our drivers may refuse delivery where access is difficult. However, should the customer insist that we attempt the delivery, the customer will be responsible for any damages to

 theirproperty.

To guarantee a smooth delivery, please ensure that your home is prepared and accessible. Please remove potential obstacles and any fragile or valuable objects from the delivery path.

We will do our best to assist if an access problem occurs, but re-delivery costs and cancellation fees will not be waived. Should access cause a failed delivery our standard cancellation fee will be applied. Delivery charge of £99.00 applies for re-delivery.
On the day of delivery, time slots are not available. However, our delivery team will

 contact you 1 hour prior to delivery to confirm their arrival

Full payment is due before delivery of the goods. The company reserves the right to hold goods whilst payment clears. We provide free delivery over £1000 to BIRMINGHAM. And £ 1 per mile for other places

Delivery charges may apply to orders from outside the UK. 

We aim for all orders to be delivered to our customers 4 – 8 weeks after the order has been placed. However, it's not unusual for customers to receive their orders sooner than we've estimated.

Once an order is placed, we contact our manufacturers in Turkey and ask them to send them as soon as possible. Once the item(s) arrive to our dispatch centre in the UK we'll send you a confirmation Email letting you know. You'll then be contacted to find out what the best time is for you to have your item(s) delivered. 

We deliver all items been ordered withinan order at the same time.
You can change your delivery address by logging into your account and changing your address details. You can also call us to change your delivery details. 

Usually, if there is any delay in your order,and specially due to COVID-19, we may experience longer delivery times than normal we will inform you immediately, but, if you haven't heard from us and the delivery is late please, get in touch using any of the methods on our contact page. 

Cancellations

If you change your mind before your items are dispatched, you can request a cancellation by calling us on our direct line 07939057787 or you may submit your request by contacting us via email to info@akarfurniture.co.uk,All cancellation requests are subject to a 1 business day review period. If the cancellation is confirmed, you will receive an email and a refund for the item will be within 7 business days.

While we endeavor to process all requests, not all cancellations are possible.

_ Orders can be cancelled with a full refund if a cancellation is made within 24 hours
of placing your order and your goods have not been delivered.

_ Orders cancelled which are paid in full or advance will be subject to a minimum 20% cancellation charge but the item needto be in the original condition and packaging.

Refunds:

Return services may be delayed as a result of COVID-19 safety measures.

If an item isn’t the perfect match, you can return it for a refund within 3 days of delivery in the

original condition and packaging.

Please note that you are responsible for the costs of returning items.

Some items cannot be returned, including:Items which are personalised or customised to your specifications

If your order arrives damaged or defective, please see the Damages section

Refunds:

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Shortages&Damage
We recommend that you inspect your item upon delivery and report any issues within 24 hours of receiving the item. If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost  as soon as reasonably possible. Simply report a damaged item via phone and you may have to upload a picture of the damaged item and send it via email : info@akarfurniture.co.ukwithin 24 hours of delivery. No liability will be accepted for any visible damage that has not been reported within 24 hours of your items being delivered.

The companycannot assemble or dismantle goods without-charge.