Delivery Information
The Order
The quantity and description of the
goods you have ordered are set out in your customer order. Please check these
details are correct. Its order that forms our contract with you. If you are
uncertain about the order details, please contact us by email for
clarification.
Note that photographs on our website are illustrations and may not be an exact
match.
They do not form part of the contract
Delivery
it is the customer's
responsibility to ensure reasonable access for delivery of their goods. Our
drivers may refuse delivery where access is difficult. However, should the
customer insist that we attempt the delivery, the customer will be responsible
for any damages to
theirproperty.
To guarantee a
smooth delivery, please ensure that your home is prepared and accessible.
Please remove potential obstacles and any fragile or valuable objects from the
delivery path.
We will do our best to assist if an
access problem occurs, but re-delivery costs and cancellation fees will not be
waived. Should access cause a failed delivery our standard cancellation fee
will be applied. Delivery charge of £99.00 applies for re-delivery.
On the day of delivery, time
slots are not available. However, our delivery team will
contact you 1 hour prior to delivery to confirm
their arrival
Full payment is due before
delivery of the goods. The company reserves the right to hold goods whilst
payment clears. We provide free delivery over £1000 to BIRMINGHAM. And £ 1 per
mile for other places
Delivery charges
may apply to orders from outside the UK.
We aim for all
orders to be delivered to our customers 4 – 8 weeks after the order has been
placed. However, it's not unusual for customers to receive their orders sooner
than we've estimated.
Once an order is placed, we contact our manufacturers in Turkey and ask them to
send them as soon as possible. Once the item(s) arrive to our dispatch centre
in the UK we'll send you a confirmation Email letting you know. You'll then be
contacted to find out what the best time is for you to have your item(s)
delivered.
We deliver all
items been ordered withinan order at the same time.
You can change your delivery address by logging into your account and changing
your address details. You can also call us to change your delivery details.
Usually, if there
is any delay in your order,and specially due to
COVID-19, we may experience longer delivery times than normal we will inform you immediately, but, if you haven't heard from us and the
delivery is late please, get in touch using any of the methods on our contact
page.
Cancellations
If
you change your mind before your items are dispatched, you can request a
cancellation by calling us on our
direct line 07939057787 or you may submit your request by contacting us via email to info@akarfurniture.co.uk,All
cancellation requests are subject to a 1 business day review period. If the
cancellation is confirmed, you will receive an email and a refund for the item
will be within 7 business days.
While
we endeavor to process all requests, not all cancellations are possible.
_ Orders can be
cancelled with a full refund if a cancellation is made within 24 hours
of placing your order and your goods have not been delivered.
_ Orders cancelled
which are paid in full or advance will be subject to a minimum 20% cancellation
charge but the item needto
be in the original condition and packaging.
Refunds:
Return services may be delayed as a result of COVID-19 safety
measures.
If an item isn’t the
perfect match, you can return it for a refund within 3 days of delivery in the
original condition
and packaging.
Please note that you
are responsible for the costs of returning items.
Some items cannot be returned, including:Items which are personalised or customised to your
specifications
If your order arrives damaged or defective, please see the Damages section
Refunds:
We offer a 100%
Satisfaction Guarantee- Which means we will refund your money if you are for
any reason not satisfied with your order. We want to provide a risk-free
shopping experience and trust our customers to not take advantage of us on this
offer.
Shortages&Damage
We recommend that you inspect your item upon
delivery and report any issues within 24 hours of receiving the item. If your
order arrives damaged or defective, we can offer a replacement unit or parts at
no cost as soon as reasonably possible.
Simply report a damaged item via phone
and you may have to upload a picture of the damaged item and send it via email : info@akarfurniture.co.ukwithin 24 hours of delivery.
No liability will be accepted for any visible damage that has not been reported
within 24 hours of your items being delivered.
The companycannot assemble or dismantle goods
without-charge.